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Rivertide Suites Hotel


COVID 19 Message
 
We are opening on MAY 26 and welcome you back!
 
As the Novel Coronavirus (COVID-19) outbreak has been and will continue to be a major concern for everyone, we wanted to share with you how we are managing the situation during our reopening.
 
The Rivertide Suites hotel has stepped up precautionary measures on preventing the spread of the Novel Coronavirus (COVID-19). We have enhanced cleaning and service programs in place and we constantly review the Center for Disease Control (CDC) and Oregon Health Authority (OHA) guidelines to ensure that we are taking all necessary precautions relating to the safety of our guests and staff. We are doing everything we can to ensure our guests have a safe and pleasant stay.
 
Front Desk Check-In, and Lobby Procedures
 
  • Our staff will be contacting you prior to arrival to confirm details about your stay and to collect as much information as possible prior to your arrival. Our goal is to speed up the check in process. We very much appreciate you taking our call, replying to our emails or calling us back!
  • At the Front Desk, the stations will be shielded by plexi-glass.
  • For safe Physical Distancing, we have placed placards on the floor indicating the correct spacing for guests waiting to check-in. We have additional seating available in the fireside room and in the breakfast area off the Lobby. We ask all guests to observe safe-distancing (six feet) and wear masks while in the lobby, elevator, stairwell or public areas of the hotel.
  • There are hand sanitizer stations at the Front Desk and Elevator.
  • We have replaced the traditional welcome greeting of a handshake throughout the hotel with a nod of the head as our acknowledgement and a welcome hello.
  • All of our Front Desk staff practice routine hand sanitation. Your personal information (credit card, ID, Key Packet) will be sanitized and returned to you in a basket.
  • We are preforming increased sanitizations of all lobby, elevator, and common areas.
  • We ask that pet owners keep their pets at a safe distance from other pets - social distancing for the pets as well.
 
Pool and Spa
 
  • All Pools and Spas are closed due to Order from the Public Health Department.
 
Elevator
 
  • Please limit elevator usage to One family/party at a time when possible.
  • There are placards on the elevator floor indicating safe social distancing.
  • There are stairs at the end of each hallway and in the center of the building.
 
Fitness Room
 
  • All fitness rooms are currently closed due to order of the Public Health Department.
 
Breakfast and Evening Reception
 
  • Our breakfast buffet and evening reception have been suspended due to an inability to practice social distancing in the space provided.
 
Guest Suites/Rooms
 
  • All Suites have been thoroughly cleaned using a strict cleaning protocol. Extra care has been given to thoroughly cleaning and disinfecting all surfaces, bathroom and the handling of all linens and terry.
  • After each room has been occupied, a special grade fogger is used to disinfect the entire room. After the fogging process is complete, we are utilizing an OHA approved disinfectant on high touch surfaces in the guest room.
  • We have removed certain high-touch but low-use items in our Suites (e.g., Guest Directory, note pads, pens, extra pillows, etc.).
 
Housekeeping
 
  • Staff Safety = Your Safety: Our staff are outfitted with masks and gloves when cleaning rooms and laundering linens. We want our team members to be safe and healthy at all times.
  • Stayover Service: In order to maintain social distancing and reduce contact with your personal effects, we are no longer able to offer stayover housekeeping services. However, we will deliver fresh linens and towels, and pick up trash on request between 8:00 AM-5:00 PM.
  • Service Delivery: If you need anything (e.g., fresh towels, bed linens, extra coffee, condiments, etc.), we will deliver them to your room. When we arrive, we will knock on the door and place the items outside the door. We will also pick up used linens and towels upon request. This is available from 8:00 AM-5:00 PM each day.
  • Waste disposal: If you need to empty your trash can, please close and tie the trash bag, call the front desk, and place the trash bag outside of your guest room door. There are additional bags/liners in the bottom of the trash can.
  • No Late Check-Outs: Due to the additional time involved cleaning our rooms each day, we are unable to offer late check-out. We apologize in advance for this.
 
Maintenance / Guest Needs:
 

We have implemented some additional health and safety precautions when responding to a service request in a guest room. This is for your safety as well as the safety of our staff.

 
  • Our maintenance staff will wear a face mask and gloves at all times when servicing a room.
  • For all maintenance calls to an occupied guest room, our staff member will first ask the guest if they can respond when the room is not occupied. If the matter is urgent or if the guest needs immediate assistance, our staff member may enter the room and perform the maintenance requested as long as proper social distancing measures are maintained.
  • If the guest is not in the room, our staff will enter the room and perform the maintenance requested.
 

Thank you for your support of these changes. We are proud and honored to serve you and thank you for choosing to stay with us. We also appreciate your understanding of the need to practice safe social distancing, limiting the contact we have with your personal effects, and caring about our safety as well. Have a great time in Seaside!